C.E.D.S
Comprehensive Emergency Dispatch System

Provision was also to be made for the tracking of first responders, support units, and multiple ambulances.  By 1996 the new program was in use.  Archival databases were created to maintain a database of all completed calls for historical purposes.  Call Auditing Program was developed to analyze calls done by date dispatcher and station responded.  As the  regional center developed programs expanded to handle calls for multiple services and bill accordingly.  By 1998 the program had been revised to include police and fire screens and to identify caller location from phone numbers.  It also correctly identifies the closest station from the callers phone number.  Most of the forms were replaced with tabbed pages for faster access to the data.  A module was developed to allow a communication technician to monitor 36 units simultaneously independent of the call taking.  A third module (the supervisor's module) was developed to allow a supervisor to monitor both the Comm. Tech and the call taker operation and to provide access to and editing of the background data.  An improved billing and reporting package was also built in Access for month end reporting. The Program continues to evolve as new challenges are met. 

The following is a very brief description of the system as it is today.