C.E.D.S
Comprehensive Emergency Dispatch System

This presentation was developed to introduce our dispatch service to prospective clients and to present the new and potential features to our existing Clients.

In 1991 a need was identified to develop a system for recording incoming calls and monitoring their progress and creating a tamper proof audit trail.  By 1992 a version of program was in use.  Problems soon became apparent.  Transfers were difficult to book, more info was needed and different format required and only one unit could be tracked at a time per call.  In 1993 Dispatch staff were trained to EMD standards and MPDS Cards brought into use.  With MPDS, and the Zero response time concept giving Pre-arrival instruction to the caller, consistency and accuracy of dispatching is improved.  In 1995 we began in house development of a replacement program.  Several versions were developed before  the system was decided upon, because of its ability to support a variety of systems and platforms and its ability to be upgraded to meet new challenges.  The program to be developed was to compile an audit trail of all the call taking information gathered as well as the response times and to provide an enhanced system for booking inter-facility transfers.